Patient information
Return & Refund Policy
Effective 6 October 2026
Laboratory services
Laboratory tests are services, so there are no physical products to return. If you paid for a test that B-LAB cannot provide or that has not begun, contact us promptly with your booking or receipt number. We will review the request and refund eligible amounts to the original payment method where possible, subject to applicable law and payment-provider processing time.
After collection or testing
Once specimen collection or testing has started, costs already incurred generally cannot be refunded. If there is a service error, duplicate charge, or concern about a result, contact us so we can investigate and provide an appropriate remedy. This policy does not limit rights available under applicable law.
Home collection booking fee
For home or outside-laboratory collection, the initial booking fee is non-refundable after the booking is confirmed because it reserves travel and collection arrangements. If B-LAB cancels the visit or cannot provide the service, we will review the fee for refund or offer a new collection time. Any remaining laboratory charges are handled separately.
Requesting help
Call us with your name, booking or receipt number, payment date, and reason for the request. Do not share card numbers, wallet PINs, or bank passwords. We will confirm the outcome after reviewing the booking and payment record.